Comments on: Kaiser Baas PhotoMaker slide and negative scanner

By: Gail Lipscombe

Gail Lipscombe — Fri, 19 Feb 2010 00:14:58 +0000

I used this product on an XP machine and had no problems, but different system configurations can cause incompatibility issues and not knowing yours, it’s hard to say.
Contact the Kaiser Baas Support Center at http://kaiserbaas.helpserve.com (make sure you supply as many details of the problem as possible and your system configuration) and if the situation isn’t resolved, take it back to the retailer. They may even be able to help you out there if you’re lucky (but don’t hold your breath, as technical training of sales staff can be sketchy at best).
If not, ask for a refund.

By: Gail Lipscombe

Gail Lipscombe — Thu, 18 Feb 2010 23:50:34 +0000

Your best bet would be to contact the Kaiser Baas tech support team via its Web site. Here is the link: http://kaiserbaas.helpserve.com.

By: John

John — Mon, 15 Feb 2010 12:38:02 +0000

hi,
i just purchased one, and i am having trouble with the exposure. It seems to be going way to bright and the imagine becomes unrecognizable… Any ideas?

By: milo

milo — Sun, 07 Feb 2010 02:38:49 +0000

My dad just got this and we tried to run this on my windows 7 laptop, having issues with no driver for windows 7 and had trouple with xp on his pc … so feel like taking it back to the shop for refund.. tried the update device driver but its not highlighted etc.. so frustrated

By: My

My — Thu, 14 Jan 2010 21:26:13 +0000

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By: Another

Another — Thu, 14 Jan 2010 19:12:11 +0000

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By: Gail Lipscombe

Gail Lipscombe — Wed, 13 Jan 2010 11:00:48 +0000

Hi Kel, here is the reply to my inquiries regarding a solution to your problem from Kaiser Baas:
Please have a look at the following article -

http://kaiserbaas.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=57&nav=0,14,14

If this does not work and you still see USB Camera under imaging devices then right click this and select update driver, pop the driver disc in the drive and select automatically scan for driver.

We have the ability to connect remotely to customers PCs so if these suggestions do not work you are welcome to call us on 1300 302 306 and we can troubleshoot the issue for you providing you have a broadband internet connection.

Hope this helps.

By: Gail Lipscombe

Gail Lipscombe — Tue, 29 Dec 2009 05:52:20 +0000

I tested the Photomaker on both a Windows XP and a Vista machine, as I received this product for review before I received and installed Windows 7. Unfortunately, the Photomaker has been returned to the vendor, but I will attempt to get a response from them in regards to the issues you’re experiencing.

By: Kel

Kel — Tue, 29 Dec 2009 04:09:20 +0000

This does not seem to run on Windows 7 though there is no mention of compatability issues anywhere. The drivers for 64 bit were selected but thhe install message said “…will take several minutes” yet after half a minute says install complete. The only thing installed is the “delete” prgramme routine. The unit receives power from the usb cable yet the computer says “no device found”. The website has no mention of Windows 7 issues.
Hardware is Asus G71G laptop.